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在您使用CATCHPLAY+的同時,如果遇到什麼問題,或有其他建議需要我們的協助,歡迎您與我們聯絡,我們將竭誠為您服務。
聯絡信箱
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主旨
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帳號
方案與付費
播放相關問題
電影與影集內容
行銷活動與合作
其他
<label class=" control-label cf_account_ii_1762878-label " for="helpdesk_ticket_cf_account_ii_1762878">問題分類</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_account_ii_1762878]" id="helpdesk_ticket_custom_field_cf_account_ii_1762878"><option value="">...</option> <option data-id="67000692067" value="Other Account Related">帳號相關</option> <option data-id="67000692068" value="Password / Parental PIN">帳號密碼 / 家長控制碼</option></select> </div>
<label class=" control-label cf_plan_payment_ii_1762878-label " for="helpdesk_ticket_cf_plan_payment_ii_1762878">問題分類</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_plan_payment_ii_1762878]" id="helpdesk_ticket_custom_field_cf_plan_payment_ii_1762878"><option value="">...</option> <option data-id="67000692069" value="Plan Related">方案相關</option> <option data-id="67000692070" value="Payment Related">付款相關</option></select> </div>
<label class=" control-label cf_streaming_playback_ii_1762878-label " for="helpdesk_ticket_cf_streaming_playback_ii_1762878">問題分類</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_streaming_playback_ii_1762878]" id="helpdesk_ticket_custom_field_cf_streaming_playback_ii_1762878"><option value="">...</option> <option data-id="67000692071" value="Streaming & Playback Related">串流相關</option> <option data-id="67000692072" value="Device & Player Supported">裝置相關</option> <option data-id="67000692073" value="Functionalities">功能</option> <option data-id="67000692074" value="Csat Related">投放相關</option></select> </div>
<label class=" required control-label cf_device_model_1762878-label " for="helpdesk_ticket_cf_device_model_1762878">裝置名稱</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_device_model_1762878]" id="helpdesk_ticket_custom_field_cf_device_model_1762878" /> </div>
<label class=" control-label cf_movie_or_series_title_1762878-label " for="helpdesk_ticket_cf_movie_or_series_title_1762878">影片或影集名稱</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_movie_or_series_title_1762878]" id="helpdesk_ticket_custom_field_cf_movie_or_series_title_1762878" /> </div>
<label class=" control-label cf_movies_series_content_ii_1762878-label " for="helpdesk_ticket_cf_movies_series_content_ii_1762878">問題分類</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_movies_series_content_ii_1762878]" id="helpdesk_ticket_custom_field_cf_movies_series_content_ii_1762878"><option value="">...</option> <option data-id="67000692077" value="Copyright / Censorship">著作權 / 內容分級</option> <option data-id="67000692078" value="Movies / Series Inquiry">電影與影集內容相關</option></select> </div>
<label class=" control-label cf_marketing_partnership_ii_1762878-label " for="helpdesk_ticket_cf_marketing_partnership_ii_1762878">問題分類</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_marketing_partnership_ii_1762878]" id="helpdesk_ticket_custom_field_cf_marketing_partnership_ii_1762878"><option value="">...</option> <option data-id="67000692079" value="Promotion / Campaign">行銷活動</option> <option data-id="67000692080" value="Partner / Work with us">合作提案</option></select> </div>
作業系統
...
Windows
MAC
iOS
Android
Tizen (Samsung TV)
WebOS (LG Smart TV)
Others
<label class=" control-label cf_player_1762878-label " for="helpdesk_ticket_cf_player_1762878">播放方式</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_player_1762878]" id="helpdesk_ticket_custom_field_cf_player_1762878"><option value="">...</option> <option data-id="67000800402" value="CATCHPLAY+ App">CATCHPLAY+ App</option> <option data-id="67000800403" value="Chrome">Chrome 瀏覽器</option> <option data-id="67000800404" value="Safari">Safari 瀏覽器</option> <option data-id="67000802481" value="Others">其他</option></select> </div>
<label class=" control-label cf_player_1762878-label " for="helpdesk_ticket_cf_player_1762878">播放方式</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_player_1762878]" id="helpdesk_ticket_custom_field_cf_player_1762878"><option value="">...</option> <option data-id="67000800402" value="CATCHPLAY+ App">CATCHPLAY+ App</option> <option data-id="67000800403" value="Chrome">Chrome 瀏覽器</option> <option data-id="67000800404" value="Safari">Safari 瀏覽器</option> <option data-id="67000802481" value="Others">其他</option></select> </div>
<label class=" control-label cf_player_1762878-label " for="helpdesk_ticket_cf_player_1762878">播放方式</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_player_1762878]" id="helpdesk_ticket_custom_field_cf_player_1762878"><option value="">...</option> <option data-id="67000800402" value="CATCHPLAY+ App">CATCHPLAY+ App</option> <option data-id="67000800403" value="Chrome">Chrome 瀏覽器</option> <option data-id="67000800404" value="Safari">Safari 瀏覽器</option> <option data-id="67000802481" value="Others">其他</option></select> </div>
<label class=" control-label cf_player_1762878-label " for="helpdesk_ticket_cf_player_1762878">播放方式</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_player_1762878]" id="helpdesk_ticket_custom_field_cf_player_1762878"><option value="">...</option> <option data-id="67000800402" value="CATCHPLAY+ App">CATCHPLAY+ App</option> <option data-id="67000800403" value="Chrome">Chrome 瀏覽器</option> <option data-id="67000800404" value="Safari">Safari 瀏覽器</option> <option data-id="67000802481" value="Others">其他</option></select> </div>
問題內容
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播放問題
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播放問題排除
後,仍無法正常播放影片。請您提供以下資訊:
播放影片名稱
使用裝置型號(若裝置有外接其他設備播放,如:Chromecast 或 HDMI,請提供您的使用方式)
作業系統版本
App 版本 / 瀏覽器名稱與版本
切換其他網路是否有相同的狀況(透過
internet speed
提供測試結果的完整截圖)
網路提供業者名稱與連線方式(Wi-Fi/4G/熱點)
操作步驟(如有出現錯誤訊息,請提供螢幕畫面完整照片)
若您的問題是
方案與付費
相關,請提供以下資訊:
方案名稱
付款方式
操作步驟(如有出現錯誤訊息,請提供螢幕畫面完整照片)